Angry, bitter, all of the above?

My job is an interesting one. I work at an agency that deals with clients who have been charged with domestic violence and are mandated by the court to attend a year long program which our agency provides in order to get the charges dismissed. One catch, they also have to PAY for the services. Oh the horror! This is a rather new idea to most of these clients who don't understand why in the world they should have to pay for services they receive. It should just be given to them right? I mean it is our fault they beat up there "baby momma" right? After 3 years of dealing with these clients I have really reached my limit. In the beginning I was calm, responding to the yelling and arguing in a professional manner. As the years go on I find myself getting "ghetto" right back with these guys! Case in point: The other day I am sitting at my desk and in comes a man with his girlfriend (the victim) and he starts banging over and over on the poor little bell I have at the front window. I open the window and he says "yeah I need to see someone", my response "oh yeah well who do you need to see"? We also provide other mental health services in our office and even though I knew what he was here for I needed him to tell me. He ended up being very rude the entire time, and his girlfriend filled out all his paperwork for him. That really gets me! And he sent her to the window to ask all his questions. Errrr! I wanted to say get off your ass and take responsibility for you own actions! First you beat the girl up, she calls the cops, you go to jail, she most likely bonds you out, then brings up here, fills out the paperwork, and will most likely be paying for the groups since you marked "unemployed" on your intake sheet. I would like to say that this is a unique case, but unfortunatly this is the norm. Most of the men here live off the women they are with. Working here, paired with my exeriences with men in the past have made me the man hater I am today! I would love love LOVE to find a man good enough to change this impression I have of the male species. Until then I will remain, Crystal - Hater of Men! I have not yet hit the point where I say fuck it I'm going gay, although I have threatened it several times. It's not totally out of the question at this point.